Oh no, sorry your order hasn't arrived yet! Please remember that if you ordered after 2pm Monday-Thursday, your order will be shipped the next working day. If you ordered after 2pm on Friday, your order will be shipped the next Monday, as that's our next working day. You'll receive a shipping confirmation via email or text!
If your order is being delivered by DPD, your order will be delivered on the day shown at check out. If your order hasn't arrived during your one hour time slot, please do keep an eye on your tracking information, as the driver can sometimes be delayed by things like traffic.
If your order hasn't arrived on the day it was meant to, and you don't have an updated delivery day on your tracking, please check with your neighbours or in your usual safe places in case it's waiting for you! If not, do get in touch with us at firstname.lastname@example.org and we can help!
If your order is coming via Royal Mail, the normal transit time depends on whether you chose Tracked or Standard. After you receive your shipping confirmation, Tracked will take around 2 days, and Standard will take about 2-3 days. Occasionally, if your local Royal Mail delivery office is busier than usual, it can take up to 5 working days to reach you.
If you haven't received your parcel within 5 working days, the first thing to do is to check around your home in any safe places, and with your neighbours. If your order isn't there, send us a message at email@example.com and we'll look into it!