How do you ship chilled items?

We ship chilled products with our courier DPD, and they need to be sent via their premium delivery service to make sure everything arrives with you in perfect condition! This means your order will arrive with you the next day after shipping, or the second day after shipping if you're in a more remote area.

Please remember that you need to be in on the delivery day given at check out, or you need to ask the courier to leave your parcel in a safe place or with a neighbour!

We use chill packs that stay cool for over 48 hours, and we pack the chilled items in your order in insulated bags. We then make sure everything is packed safely within your box, along with paper stuffing to make sure nothing gets jostled :)

The chill packs are completely food safe and reusable! Just pop them in your freezer and you have a handy drinks, picnic or lunch box cooler.

Unfortunately we're not able to ship chilled goods outside of the UK and to some UK islands, since there aren't any couriers that could deliver them quickly enough to still be fresh and tasty. We're still able to ship all our lovely non-chilled items outside of the UK!

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