Oh no, sorry to hear that! First of all, please allow 6 working days from the day you paid for your box to be shipped out. It can then take up to 5 working days to get to you after we post it.
If it’s still not reached you by then, please do check with your local post office depot! Even if you’re sure there’s no way your postie would have tried to deliver it without leaving a red card, it’s our experience that your lovely box is waiting patiently at the local depot for redelivery.
If you check and it’s not there, please do get in touch at firstname.lastname@example.org!